Terms of service
Terms of Service
Last updated: 1/6/2026
These Terms of Service (“Terms”) govern your access to and use of the Heloform website, products, and services. Throughout these Terms, “Heloform,” “we,” “us,” or “our” refers to Heloform.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
Eligibility
By using this site, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction), and that you have the legal capacity to enter into this agreement.
Products, Use, and Results Disclaimer
Heloform products are personal care, cosmetic, and fashion-related accessories. Individual results may vary based on body type, skin type, usage method, environment, and other factors.
We make no guarantees regarding specific outcomes, results, comfort level, or performance. Product images, descriptions, and marketing claims are illustrative and informational only and do not constitute guarantees.
You acknowledge that improper use, misuse, or failure to follow instructions may result in unsatisfactory results, discomfort, or damage, for which Heloform is not responsible.
Orders, Pricing, and Payments
By placing an order, you agree that:
• All billing, shipping, and contact information provided is accurate and complete
• You are authorized to use the payment method submitted
• You accept responsibility for all charges incurred
We reserve the right to refuse, cancel, limit, or modify any order at our sole discretion, including but not limited to orders suspected of fraud, abuse, resale, pricing errors, or violations of these Terms.
Prices, promotions, and availability are subject to change without notice.
Shipping, Delivery, and Risk of Loss
Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs inspections, weather, force majeure events, or other factors outside our control.
Once an order is handed to the carrier, risk of loss passes to the customer. Heloform is not responsible for:
• Delays after shipment
• Packages marked “delivered” by the carrier
• Incorrect or incomplete address information provided by the customer
• Lost or stolen packages after delivery
Returns, Refunds, and Exchanges
All returns, refunds, and exchanges are governed exclusively by our Return, Exchange, and Refund Policy, which is incorporated into these Terms by reference.
By purchasing from Heloform, you agree to comply with all eligibility rules, documentation requirements, timelines, inspection standards, and procedures outlined in that policy.
Hygiene, Adhesive, and Personal Care Products
For health, safety, and hygiene reasons, certain products — including adhesive, intimate, and personal care items — may not be eligible for return, refund, or exchange once opened, used, or tampered with.
By purchasing these products, you acknowledge and accept this limitation.
Chargebacks and Payment Disputes
You agree to contact Heloform support prior to initiating a chargeback or payment dispute.
Unauthorized, abusive, or fraudulent chargebacks may result in:
• Denial of future service
• Account restriction
• Submission of evidence to payment processors
We reserve the right to dispute chargebacks using order records, delivery confirmation, communications, and platform data.
User Content and Reviews
By submitting reviews, testimonials, images, videos, or other content, you grant Heloform a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content for marketing and promotional purposes.
You represent that you own or have permission to submit such content and that it does not violate any third-party rights.
Intellectual Property
All content on this website, including but not limited to text, images, videos, designs, product concepts, logos, trademarks, and branding, is the exclusive property of Heloform and protected by intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Limitation of Liability
To the maximum extent permitted by law, Heloform shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of our products or services.
Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Heloform, its owners, employees, contractors, partners, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:
• Your misuse of our products
• Your violation of these Terms
• Your infringement of any third-party rights
Force Majeure
Heloform shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, strikes, shipping disruptions, customs delays, governmental actions, or carrier failures.
Arbitration and Class Action Waiver
Any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or your use of our products shall be resolved exclusively through binding, individual arbitration.
You waive any right to a jury trial or to participate in a class action, collective action, or representative proceeding.
Arbitration shall be conducted in accordance with applicable arbitration rules, and the arbitrator’s decision shall be final and binding.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting.
Your continued use of the site constitutes acceptance of the updated Terms.
Contact Information
For questions regarding these Terms of Service, contact us at: