Refund policy

Return, Exchange, and Refund Policy

We want you to feel confident shopping with Heloform. Please review this policy carefully, as it outlines how returns, exchanges, and refunds are handled.

How to Submit a Return, Exchange, or Refund Request
All requests must be submitted to heloformshop@gmail.com and must include the following information to be reviewed:

• Full name used on the order
• Order number
• Date the issue occurred
• Clear description of the issue (content of the complaint)
• Photos or videos clearly showing the issue
• Screenshots of any related communication, if applicable

Requests that do not include the required information may be delayed or denied.

Returns
We accept returns within 7 days of delivery for items with no quality-related issues.

To be eligible for a return:
• Items must be unused, unworn, and in original packaging
• All tags, liners, accessories, and safety seals must be intact
• Adhesive products must be unopened for hygiene reasons

Customers are responsible for all return shipping costs. Original shipping fees, taxes, and handling charges are non-refundable.

Returns must be approved before being sent back. Items returned without authorization will not be accepted.

Exchanges
We offer replacements or exchanges in the following cases:
• Incorrect item received
• Missing accessories or components
• Wrong size or color (photo verification required)

For size-related issues, customers may be required to submit photos showing product measurements.

Exchange requests must be submitted within 30 days of delivery.

Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 30 days of delivery.

Your request must include:
• Clear photos or videos showing the damage
• A written explanation of the issue
• The date the issue was discovered

Depending on the situation, we may offer a replacement, partial refund, or full refund.

Minor cosmetic issues caused by shipping (such as loose threads, slight wrinkles, small scratches, or damaged outer packaging) are not considered defects.

Orders Not Received
If tracking information confirms delivery, we are unable to issue refunds or replacements.

If tracking shows delivery issues such as:
• Incorrect or insufficient address
• Unknown recipient
• Failure to pick up in time
• Refused delivery
• No safe delivery location
• Customs clearance issues

Customers may be required to obtain a non-delivery certification with an official seal from their local post office.

Orders that are returned, destroyed, or lost due to address errors or failure to claim the package are not eligible for refunds or replacements.

Delayed Orders
If your order shows no delivery confirmation:
• U.S. orders may be reviewed after 45 days from shipment
• International orders may require longer review periods depending on destination

Delivery investigations may take 1–2 months, and resolution is not guaranteed.

Order Cancellations
Orders may be canceled for a full refund only if they have not yet been processed or shipped.

Orders that have entered production, customization, or shipment cannot be canceled.

Refunds
Once your claim is approved and inspected, refunds will be issued to the original payment method.

Refund processing times:
• Refunds are processed within 5–10 business days after approval
• Financial institutions may take additional time to post the refund

Shipping fees, taxes, and additional service charges are non-refundable.

Force Majeure
Heloform is not responsible for delays, losses, or damages caused by events outside our control, including but not limited to natural disasters, customs inspections, strikes, international conflicts, epidemics, or carrier disruptions.

Final Notes
We reserve the right to deny any return, exchange, or refund request that does not meet the conditions outlined above. All decisions are made in accordance with our fulfillment partner’s policies.

For any questions or to start a request, contact heloformshop@gmail.com .